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The Greatest Hits in Customer Satisfaction Research

October 31, 2013

Market Connections has had the privilege of working with several organizations that use customer satisfaction research to inform improvement efforts, strategic decision-making and drive overall marketing efforts within their organizations. In 2010, Intelsat General began working with Market Connections to implement its first customer satisfaction survey, and has repeated the program ever since.  Each year, the company takes a proactive approach by engaging in a comprehensive customer satisfaction research program. By using a third-party research provider, the company is able to gain the candid feedback required for improving overall performance. As a large organization offering commercial satellite communications solutions, Intelsat General deals with significant government contracts that are highly complex, ... Read more

Winning Contractor: Iron Mountain Helps Government Save Money With Secure and Effective Records Management

October 30, 2013

The storage of information and records is vital for the federal government and one company has been providing the most comprehensive solutions in this arena for more than 60 years: Iron Mountain. With federal agencies needing to collect, exchange, and analyze large amounts of sensitive information and make it accessible and usable to authorized parties, Iron Mountain offers the right solutions that allows government to free up storage space while also having its data securely stored and accessible. Iron Mountain plays a major role in helping federal agencies comply with the Presidential Directive on Managing Government Records, a government-wide effort to reform ... Read more

Moving Towards “Technically Exceptional:” Perceptions of LPTA Procurements

October 29, 2013

More than 200 members of the government contracting community gathered at the Gannett Conference Center in McLean last week to gain key insights into the impact of Lowest Price Technically Acceptable (LPTA) procurements on both government and contractors. The event brought the industry’s best and brightest together to discuss how the use of LPTA procurements is affecting contractors and the deliverables government receives under LPTA contracts. The new study from Market Connections, Inc. and Centurion Research Solutions revealed that while LPTA may sacrifice long-term value for short-term cost savings, LPTA is the “new reality” in government procurement, at least for the ... Read more

Weekly News Kick Off: Government Contractors Reprioritize After the Shutdown; Lockheed Remains Mostly Unscathed; and More New Contract Wins

October 28, 2013

Welcome to the Weekly News Kick Off post from the FedPulse blog.  Now that the government shutdown has been in our rearview mirror for a couple of weeks, it is time to see how the dust has settled.  As expected, it has caused many contractors to reprioritize, while big players like Lockheed remain mostly unscathed.  In addition, LPTA was the hot topic in the federal news cycle last week with the launch of the LPTA Impact Study from Market Connections and Centurion Research Solutions.  Be sure to check out this and much more in the latest Weekly News Kick Off.  ... Read more

New Study: LPTA Procurements Negatively Impact Government Contracts and Sacrifice Long-Term Value

October 24, 2013

New study from Market Connections, Inc. and Centurion Research Solutions reveals how LPTA contracts are stifling innovation, driving down prices and sacrificing long-term value for short-term cost savings Today, more than 200 members of the government contracting community gathered at the Gannett Conference Center in McLean, Va., to gain key insights into the impact of Lowest Price Technically Acceptable (LPTA) procurements on both government and contractors. A new study from Market Connections, Inc. and Centurion Research Solutions revealed that contractors and government believe LPTA contracts may be awarded to less qualified companies, may sacrifice long-term value for short-term cost savings and could ... Read more

Winning Contractor: BAE Systems Land and Armament Sector Creates New Innovations, Saves Government Money and Gives Back

October 23, 2013

With more than 7,700 employees, the BAE Systems Land & Armaments Sector provides breakthrough technology solutions, world-class systems integration capabilities, flexible manufacturing capabilities and integrated logistics support throughout the entire product life cycle. The division is a global leader in the design, development, production and service support of armored combat and tactical vehicles.  It also provides major and minor caliber naval guns and missile launchers, canisters, artillery systems and intelligent munitions.   Although federal contracts for this arena have been decreasing due to troop drawdowns, the Land & Armaments Sector continues to win significant business. Although federal contracts for this arena have been ... Read more

Government and Contractors’ True Perceptions About LPTA Contracts

October 22, 2013

Lowest Price Technically Acceptable (LPTA) procurements have been a hot topic in the federal government contracting industry for the past two years. Contractors worry that LPTA will lead to contracts being awarded to less qualified companies and sacrifice long-term value for short-term cost savings, lowering the standard of performance in the industry. While LPTA opportunities help to control costs and provide an economical approach for product and commodity procurements, contractors are concerned about whether the government will truly receive the best value and quality under these kinds of contracts. Many argue that the LPTA process can drive the government to make “vanilla” ... Read more

Weekly News Kick Off: Government Shutdown is Over; Lockheed Martin Lifts Employee Furloughs; LPTA Event; and a Flood of New Contract Wins

October 21, 2013

Welcome to the Weekly News Kick Off post from the FedPulse blog.  The federal government is officially back open for business.  As such, Lockheed Martin is lifting its furloughs of 2,400 employees, and we are seeing a flood of new contracts being awarded.   Be sure to check out this and much more in the latest Weekly News Kick Off.  Happy Monday. Open For Business: Government Shutdown, Default Averted After 15 days of a government shutdown and on the eve of when the country was set to lose its borrowing authority, Congress passed legislation to fund the government and avert a default. The Next ... Read more

Q&A: Beth Beach, Director, Cybersecurity & IT Division at TASC, Discusses Value of Third-Party Research for Informing Capture Strategies

October 17, 2013

As the government’s needs for advanced cybersecurity solutions continues to grow, federal contractors are required to develop the most advanced capture strategies for winning new business and beating out incumbents. By using third-party research providers, it is possible to gain the actionable insights about government cyber needs to help fully inform the capture process.  This information also plays a key role in developing the right balance for cyber solutions that meet government needs and budgets.  As opposed to common online subscription databases, this kind of research is customized, proprietary and provides ‘true competitive’ intelligence and insights. The FedPulse team recently spoke with ... Read more

Government Shutdown Continues: Lessons Learned for Contractors

October 16, 2013

As no deal was struck last night to end the government shutdown and raise the debt limit, it is the ideal time to take a hard look at lessons learned. For more than two weeks, industry members have dealt with tremendous uncertainty as new contract awards grounded to a screeching halt, which have caused a severe cut in contractors’ profit margins and hindered the ability to meet earning’s goals. So what did we learn over the past two weeks?  The FedPulse editorial team pulled together the following lessons learned: Diversification May Be the Best Defense:  The government shutdown has taught us that the ... Read more

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