Agencies Under Scrutiny to Provide Better Customer Service

August 7, 2012

Providing the highest level of customer service is paramount for any industry.  For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisan bill, introduced July 30 by Sens. Mark Warner (D-Va.) and Ron Johnson (R-Wis.), calls for federal agencies to develop specific standards for customer service.  The Government Customer Service Act would establish what Senator Warner calls a “SWAT team,” driven by the Office of Management and Budget ... Read more

Monday Morning News Kick Off: Feds ‘Under Attack’ with Sequestration; Audit the Pentagon Act; SAIC Potential Lay Offs; and FCW 2012 Rising Stars

August 6, 2012

Welcome to the Monday morning news kick off post from the FedPulse blog. Many are now experiencing the ‘dog days’ of summer with nice beach vacations and shortened workweeks with good old summer Fridays.  However, with the future of the government contracting sector in question, no one is really resting easy this summer. The best way to deal with significant change is to arm yourself with knowledge, which we aim to do each week with our Monday Morning News Kick Off post.  Happy Monday. Proposed Law to Shed Sunlight on DOD Budget Sen. Tom Coburn (R-.Okla.) is sponsoring the bipartisan Audit the ... Read more

State & Local Vs. Federal: A Comparison of Winning Social Media Strategies

August 2, 2012

Deltek and Market Connections, Inc. recently collaborated on data sharing and analysis for the recent GovWin social media in state and local government report. As such, Cynthia Poole, Director of Research Services, and Melissa Burgess, Research Analyst at Market Connections, recently contributed a series of blog posts for GovWin on the topic of social media and government. The most recent post compared winning social media strategies from both the federal and state and local sectors – with the big takeaway being that the federal government could enhance its social media efforts by taking a page from state and local government. Be sure to ... Read more

DoD and VA Aim to Transform Delivery of Health Care Through IT

August 1, 2012

Sarah Wholey, Research Analyst, Market Connections, Inc. Experts predict the biggest transformation in our nation’s health care system will come down to innovative uses in technology.  The core of health information technology (health IT) is about making it possible for health care providers to better manage patient care through the secure use and sharing of health information. This new health IT movement presents both challenges and opportunities for government, members of industry and health care providers. Federal Computer Week and immixGroup recently hosted a seminar called “Applying Technology for Improved Health Information Management,” which featured insights from a number of government, industry and ... Read more

Contractors Hold Onto Their Desks as Sequestration Looms

July 31, 2012

Monica Mayk Parham, Marketing Director, Market Connections, Inc. The Professional Services Council (PSC) recently hosted an event on the topic of sequestration and, for many, it was a sobering reminder that challenging times lay ahead – even if sequestration never comes to light. So what are contractors doing to prepare for these new budget realities?  Are they moving forward with staff reductions or are they staying the course?   It turns out to be a mixed bag. According to a recent Washington Post article, many smaller contractors are riding out the storm and avoiding preemptive layoffs for now, simply because no one really ... Read more

Monday Morning News Kick Off: Sequestration Makes a Senator “Sick” with 89,000 DoD Civilian Job Cuts Expected; OMB Predicts Economic Improvement; and Fed CTO Looks to Industry for Innovation

July 30, 2012

Welcome to the Monday morning news kick off post from the FedPulse blog.  It seems that the topic of sequestration is still looming with both Senators deriding the Obama administration on this controversial topic and the OMB warning against it.  Though it’s not all about sequestration.  We have plenty of other government-related news you need to kick-start the workweek.  Happy Monday. Senator Ayotte: Using Defense Cuts as Bargaining Chip ‘Makes Me Sick’ Sen. Kelly Ayotte blasted President Barack Obama and Senate Democrats on Sunday for refusing to budge on looming defense cuts. OMB Predicts Economic Improvement, Warns Against Sequestration Bad news about the U.S. ... Read more

Federal Government Needs to Overcome Barriers to Mobility

July 26, 2012

The federal government needs to catch up to the private sector when it comes to embracing mobile solutions, according to both industry and government experts. In addition, one-third of federal executives involved with mobile technologies say their agencies are now “walking” or “running” when it comes to mobility.  That’s according to a new government-wide research study about to be released by AOL Government and Market Connections, Inc., from a survey of 300 executives from 48 federal agencies. The study also found that government executives have serious concerns that current investments in mobility are inadequate for it to achieve its full potential. Don’t miss ... Read more

Mobility Push Intensifies for E-Government

July 25, 2012

Mobility push intensifies for e-government (via FCW) The public has gone mobile, and experts say the government should redouble its efforts to become mobile-friendly. “There is so much innovation happening in the private sector around mobile, and the federal government is playing catch up,” said Dave Lewan, vice president of public sector business… Read more

NIST Mobile Security Guidelines: Next Step in Meeting Federal Workers’ Mobile Needs

July 25, 2012

Recently, the National Institute of Standards and Technology (NIST) released its draft recommendation for securing mobile devices for government agencies, which focuses on the development of centralized management technologies for both agency-owned and personal mobile devices. This comes on the heels of the new Digital Government Strategy — launched earlier this summer by Steven VanRoekel, the Federal Chief Information Officer — which focused on building government solutions that deliver better digital services to U.S. citizens.   On top of this, the Department of Defense also released its mobile device strategy, which outlines key priorities for speeding secure adoption of government-issued and employee-owned ... Read more

Q&A: Kevin Arsham, VP, Account Director at TargetCast tcm, Brings Targeted Media Approach to the Business-to-Government Industry

July 24, 2012

Many government contractors rely on their outside marketing and advertising agencies not only to develop smart creative, but also to place influential advertising, media coverage and thought leadership content in front of  government decision makers. While many marketing professionals selling to government often have a broad understanding of the media outlets and platforms for reaching these federal leaders, it can be difficult to precisely target the right government executives.  In addition, with ever-tightening budgets and a push for higher ROI, contractors cannot afford to waste precious marketing dollars on best guesses. FedPulse recently spoke with Kevin Arsham, VP/Account Director at TargetCast tcm. ... Read more

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